For mGuide Pellegrino 2, press and hold the “-” and “+” buttons for 2 seconds. “CH” will flash on the display. The channel must be selected with the symbol “-” or “+”. To confirm your selection, press the power button briefly or wait 10 seconds.
One of the most common causes of out-of-warranty faults is leaky batteries. It happens that the user (e.g. a tourist, guest) changes the rechargeable batteries for ordinary batteries, and then someone else, unaware of it, places the device in the charger. Unfortunately, this leads to a leakage of the battery and damage to the device, which in the worst case results in a replacement cost. We advised our other clients with a large tourguide fleet to use seal stickers applied in the place where the housing cover touches the housing. The sticker may say “Do not rip!”. If the person taking care of the equipment finds damage or lack of a seal – this will be a reason to check whether the device is rechargeable. This solution has proven successful for our clients.
Your devices are equipped with disposable lanyard / laundry lanyards. Using a large number of these hooks, after some time, you can say that 1-10% of them break off. However, this is not a product defect.
Before we introduced the hooks, we used ordinary lanyards with very strong hooks. In the event of a sharp pull on the lanyard, it resulted in breaking a part of the casing because the catch line simply cut it (regardless of the model). The cost of replacing the housing, depending on the model, ranges from 45 to 80% of the value of the device (most of it is labor). Since the costs of such repairs were too high for customers using large amounts of equipment, we introduced our original hitch design. It is cost-effective and with a stronger pull, the catch breaks, not the housing. In addition, and maybe even more importantly – it protects the user in a situation when the device hanging around the neck gets stuck somewhere (we know that this is an extreme situation, but it cannot be ruled out).
